Return & Refund Policy

30-Day No-Reason Return & Exchange Policy

You may request a return within 30 days of receiving your product.

Return Conditions

To be eligible for a return, the following conditions must be met:

  • The product must be in new, unused condition, free from scratches, stains, or assembly marks.
  • The original packaging, tags, manuals, and all accessories must be intact and included.
  • A valid proof of purchase (order number, receipt, or confirmation email) is required.
  • For furniture items that have been assembled, returns are only accepted if the item is disassembled and repackaged in its original packaging.

Return Process

  1. Contact our customer service team at  to request a return authorization.
  2. Once authorized, you will receive a Return Merchandise Authorization (RMA) number and the designated return shipping address.
  3. Securely package the product in its original packaging, clearly write the RMA number on the outer box, and ship it to the designated address.
  4. Unauthorized returns (without an RMA number) will not be accepted or processed.

For any return inquiries, please email us at .

Inspection Upon Delivery

Please inspect your product immediately upon delivery. If you find any of the following issues, contact us right away:

  • Product defects or manufacturing damages
  • Incorrect items received
  • Missing parts or accessories

We will verify the issue and resolve it as quickly as possible — whether through replacement parts, a replacement product, or a full refund.

Non-Returnable Products

The following items cannot be returned or exchanged:

  • Sale items and products explicitly marked "Non-returnable" or "Final Sale" on the product page.
  • Clearance items — non-returnable except for verified quality defects.
  • Assembled or modified products that cannot be restored to their original condition.
  • Custom or made-to-order items.

Refund Processing Time

  • Refunds will be processed within 24–72 hours after we receive and inspect the returned product.
  • Refunds are issued to the original payment method.
  • Credit card refunds may take an additional 1–7 business days to appear on your statement, depending on your bank.
  • If you have not received your refund after 15 business days, please contact us at .

Quality Issue Handling

If you receive a product with manufacturing defects or damage:

  1. Contact our customer service team immediately with photos and a description of the issue.
  2. We will assess the situation and provide a resolution within 48 hours.
  3. In cases of verified quality defects, Knoworld will cover all return & replacement shipping costs.

Exchange Policy

You may exchange your product following these rules:

Scenario Policy
Exchange for an item of equal or lower value No additional charge
Exchange for a higher-value item Pay the price difference
Return shipping costs Borne by the customer (unless the item is defective)

Recommended Exchange Method

For the fastest exchange experience:

  1. Return the original product following the standard return process.
  2. Once the return is approved and the refund is initiated, place a new order for the desired product.

This approach eliminates the wait time for exchange processing and ensures you receive your new item as quickly as possible.

Return Shipping Costs

Reason for Return Shipping Cost Responsibility
Customer preference / change of mind Customer
Product defect or quality issue Knoworld
Incorrect item shipped Knoworld
Damaged in transit Knoworld

Damaged in Transit

If your product arrives with shipping damage:

  1. Do not accept or sign for visibly damaged packages.
  2. Take clear photos of the damaged packaging and product.
  3. Contact us within 48 hours of delivery at .
  4. We will file a claim with the carrier and arrange a replacement or refund at no cost to you.

1-Year Limited Warranty

Knoworld provides a 1-year limited warranty to the original purchaser, covering manufacturing defects in materials and workmanship under normal household use.

  • Coverage period: 1 year from the date of purchase.
  • Scope: Applies to items purchased directly from knoworld-home.com or authorized Knoworld retail channels.
  • What is covered: Manufacturing defects, material flaws, and functional failures under normal use.
  • What is NOT covered: Normal wear and tear, damage from misuse or improper assembly, modifications, commercial use, or damage from accidents/natural events.

To submit a warranty claim, contact  with your order number, a description of the issue, and supporting photos.

Cancellation Policy

  • Orders may be canceled free of charge if canceled before shipment.
  • Once an order has shipped, the standard return policy applies.
  • To cancel, contact  as soon as possible with your order number.

Contact Us

For all return, refund, exchange, and warranty inquiries: